Cookie Policy
1. What Are Cookies?
Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the site.
2. Who Is the Data Controller?
The data controller for this website is:
SIGVERA (a product of Virtualis d.o.o.)
Email: info@virtualis.hr
Website: https://sigvera.eu
3. Cookies We Use
We categorize the cookies used on our website as follows:
3.1 Strictly Necessary Cookies
These cookies are essential for the website to function and cannot be switched off. They are usually only set in response to actions made by you, such as setting your privacy preferences or language selection.
| Cookie | Purpose | Duration |
|---|---|---|
sigvera_cookie_consent |
Stores your cookie consent preferences | 365 days |
sigvera_lang (localStorage) |
Remembers your language preference (EN/HR) | Persistent |
3.2 Functional Cookies
These cookies enable enhanced functionality and personalization, such as live chat support. They may be set by us or by third-party providers whose services we have added to our pages.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
TawkConnectionTime |
Tawk.to | Live chat widget — connection timestamp | Session |
__tawk_* |
Tawk.to | Live chat widget — session and visitor identification | 6 months |
twk_* |
Tawk.to | Live chat widget — stores chat preferences | 6 months |
3.3 Analytics Cookies
We currently do not use any analytics or tracking cookies. If this changes in the future, this policy will be updated accordingly and your consent will be requested.
4. Third-Party Services
Our website uses the following third-party services that may set cookies:
- Tawk.to — Live chat support widget. Tawk.to may set cookies to identify returning visitors and maintain chat sessions. Tawk.to Privacy Policy.
- Google Fonts — Web fonts are loaded from Google's CDN. Google may log requests. Google Privacy Policy.
- FormSubmit — Contact form submissions are processed via FormSubmit.co. FormSubmit Privacy Policy.
5. Your Choices
When you first visit our website, you will be presented with a cookie consent banner that gives you the following choices:
- Accept All — Enables all cookies, including functional cookies (Tawk.to live chat).
- Reject Non-Essential — Only strictly necessary cookies will be used. The live chat widget will not be loaded.
- Manage Preferences — Allows you to individually control which categories of cookies are enabled.
You can change your preferences at any time by clicking the "Cookie Settings" link in the website footer.
6. How to Control Cookies via Your Browser
In addition to the controls we provide, you can also manage cookies through your browser settings. Most browsers allow you to:
- View what cookies are set and delete them individually
- Block third-party cookies
- Block cookies from specific sites
- Block all cookies
- Delete all cookies when you close your browser
Please note that if you block or delete cookies, some features of the website may not function properly.
7. Legal Basis
We process cookies based on the following legal bases under the General Data Protection Regulation (GDPR):
- Strictly Necessary Cookies: Legitimate interest (Article 6(1)(f) GDPR) — these are required for the website to function.
- Functional Cookies: Consent (Article 6(1)(a) GDPR) — these are only loaded after you provide explicit consent.
8. Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our data practices. We will notify you of any material changes by updating the "Last updated" date at the top of this page.
9. Contact Us
If you have any questions about our use of cookies or this policy, please contact us at:
Email: info@virtualis.hr